FAQ

Planning the content and website structure of your content is hugely important and can have a big impact on both how your users navigate and use your website, but also how search engines find and rank your content. As part of every project we undertake, we produce a full site plan which includes consideration as to how content will be placed and structured.

We take the design process of a new web project very seriously. Our approach is to plan and map out what is required and how that comes together with a user journey through the pages and site.

This really depends on the kind of project we are undertaking. For a standard corporate website with fairly limited functionality, the overall development process would take between two and three weeks. However, consideration should also be given to content. If we're writing a lot of content for your site, this can extend the lead time. Likewise, if your site is content heavy it will take additional time to populate the website, if we are required to do so.

For a more complex system, the timescales do start to increase as the amount of custom code required increases to meet the needs of the site. We will always give you a clear indication of both the development days required for your project and also the overall timescales to meet certain goals throughout the process.

We develop PHP/JS/Python framework based sites and applications. We tend to work with SQL or mySQL databases and also have in depth knowledge about HTML, CSS.

We take great pride in the work we produce, and we have a full set of pre-launch checks that we go through to ensure everything runs smoothly as we change from your old site to a new one. However, should you find a bug or problem with your site post launch during your free maintenance period, then we will produce a fix as quickly as possible.

Yes, ensuring your website layout scales and morphs for small screen sizes is a key part of what we do. We use a technique called responsive design which makes certain that your website will reposition elements to ensure a nice layout on devices from small screen mobiles right up to large laptops and desktops.

We provide a flexible approach to working with our clients. If there is a small change or two to the original brief or you need an extra section we hadn’t planned for, often there would be no additional charges and we would do our best to include this within the time scales and quotation we had originally agreed. If the changes were on a larger scale then we would work with you to plan out the new approach, time scales and the budget required to meet your new objectives

Great! Evolving a website or solution post launch is key to ensuring you stay relevant and meet any changes requirements your business or customers may have. We will work with you to understand the new functionality. This may include additional design or planning work as well as any development required. As with any project, we would provide a full quotation and time scales so that you knew what this update would cost. For clients who have lots of ongoing functionality or support requirements, we can agree a support contract which would ensure you receive guaranteed development time when it was required and at a discounted rate.

Once you sign up to a WordPress maintenance plan you’ll get an email from us with further details about your next step. This email will also explain how you can securely send us your site and hosting login details. Once we have these, we’ll have you set up and protected within 24 hours.
Other work, like WordPress optimizations, can take longer due to the individual nature of your website.

No, not at all. There is no contract, and if you decide to cancel your WordPress Maintenance Plan Care subscription, you can do so at any time.

Of course! We want to build a strong relationship with you, so start with a monthly service and see how well we can work together. Once you’ve worked with us for a bit and love our work, you can take advantage of our discounted pricing and move over to a yearly plan anytime. Just email us or hop into live chat and we’ll make it happen. It’s that easy.

No! We’ll work with any website regardless of where it's hosted. We understand that different websites have different needs and that people have realistic budgets that they have to meet. That being said, we may not be able to achieve your speed and security goals on a shared hosting provider due to limitation related to some hosting companies.

Maintenance & Support 24/7 Support will be assigned with 360 Maintenance Service Agreement only.

Yes, we do support All possible WordPress Platforms on e-commerce.

Our Care & Maintenance Plans were originally created for websites we developed in order to continue supporting our clients. We now offer Care Plans to other organizations who have WordPress sites and need long-term support.

We'll start with a Website Audit to familiarize ourselves with your website and see what will be involved with bringing it up to date. Not all developers use the same tools (and not all tools are equal), so we will check if your website is set up with professional-quality themes and plugins that are update-able.

After making a full backup of your website, we'll will make a list of technical issues that need fixing, software that needs updating, and work with you to set priorities for overall improvements in order to proceed on a monthly plan.

* ! – Please note that if it has been a more than a year or two since your site was launched or updated, or if your site wasn't built with professional quality tools, there may be a need for extensive updates which require an additional quote.

That is our goal! We don't want our clients to have to worry about the day-to-day issues with their sites.

Given that, in most cases, we are not the original developers of your site, there may be times where extensive development work may be required on custom or high-level functionality. When this occurs, we'll make our best possible recommendations to you in order to give you the information needed to make a clear decision of how you would like to proceed

When the site is on-boarded, we can inspect the various issues and make our recommendations. In most cases, we will be happy to take care of the issues. In some cases, extensive development or license renewals may be required in order to complete the work. We will make our recommendations and work with you to determine the best course of action in these cases.

The acronym SEO stands for Search Engine Optimisation.

Put simply, SEO is a process that forms part of a digital marketing strategy that focuses on optimising a website to make it more visible in search engine results pages (i.e. in Google search results) with the goal of driving organic traffic to the website. Organic traffic is driven to a website from clicks on these search results.

SEO takes time because there is no longer an easy way to game the system. Search engine algorithms have become more and more advanced with an emphasis on delivering users the most relevant, and highest quality results based on their search query. Whereas when SEO began all it took was stuffing a webpage with your chosen keyword and pointing as many links as possible to it to see fast results, things have changed – drastically. And deploying tactics like this in this days are likely to be doing far more harm than good in the long term.

On-page SEO relates to any action taken on the website itself to improve performance.

The web presence of a business is the complete digital footprint of a business found on the Internet.

Building a growing web presence will your business help reach more new customers and prospects while increasing contact with existing customers. Your competitors are growing their web presence, so if you aren’t growing yours then you are falling behind.

This is something we get asked a lot. Our view is that you should have one main domain name for your website. Buying multiple domains and pointing them at your website will not give you any advantage from an SEO point of view and may cause brand confusion with your clients if you advertise different names. You should never run your website on more than one domain name as this will cause serious duplicate content issues with search engines and could seriously impact your ability to be found. If you do own more than one domain you should also redirect or forward these onto your primary domain.

Of course, if you need to move provider just let us know and we can discuss what is required and help with any technical aspects involved.

There is an argument to buy different extensions to protect your brand. For example, we own many different variations and extensions of 75CODES, this was done to protect ourselves from other companies who may wish to trade with a similar name. There is, however, a cost implication of doing this, and with so many domain extensions available now, knowing where to draw the line is quite difficult. Sometimes our guidance on this changes depending on the kind of business you operate and the kind issues you face in your market place.

If you are considering a new website or need to speak to a professional to discuss your options, then a free consultation with us is the best place to start.

No, we’re always happy to meet potential clients to discuss their requirements.

Absolutely! We consider the planning of a project to be a key aspect in the overall lifecycle. We can help with every aspect of a project, from planning through to design, development and launch.

Depending on your project requirements or the complexity of the project, a consultation meeting can take anything from half an hour through to a couple of hours. We look to chat to potential clients and to discuss new ventures and how we can help businesses improve their online offering.

We often write all the content for our clients websites as part of our extended packages, or in other cases we help to optimise existing content for readability and search engine purposes.

You can, but you really shouldn’t. Duplicate content is not approved of by Google and other search engines, and there is also the issue of plagiarism and the legal issues that come with that. We always recommend that our clients produce unique engaging content for their site, either themselves or by using our content writing services in our extended packages.

Content written by you or us, for use on your website is owned by you. It was created for or by your business and regardless of how or where your website is hosted, you retain full ownership of your content. If you plan to use an external copyrighter you should check with them that you will own the content that they produce on your behalf.

Images are a slightly different matter. If you or we have taken the image, or produced the graphic for the website, then you retain full ownership and usage of that. If, however, you have purchased an image to use on the website, then the copyright of that image is usually retained by the photographer or website it came from. Images purchased online are often subject to a usage agreement. Please be sure to check all terms and conditions when buying images online.

Content optimisation can have a couple of meanings. If the content is being optimised for search engines, then this involves ensuring the content is a in a search engine friendly format, with key phases or words included to ensure the search engine knows what the content is talking about. For example, if you had a blog about red shoes, you would want to include various terms and references within that content that refer to red shoes.

If the content is being optimised for users and readability, as is often the case where content has been written by someone without good content writing skills, then this process would involved ensuring the spelling, grammar and structure of the content is accurate and as user friendly as possible.